Terms and Conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") apply when you purchase Boost Branders services through our checkout. Please read them before you pay. By completing your purchase, you agree to these Terms and to our Service Agreement, which you will receive to sign after checkout.

These Terms cover your purchase only. Use of our website and text messages is covered by our Terms of Use and Privacy Policy. Full legal terms, including results, third-party services, and governing law, are in your Service Agreement. If anything here conflicts with your signed Service Agreement, the Service Agreement controls.

2. What you are purchasing

You are purchasing Boost Growth, our done-for-you customer follow-up system for service businesses. It includes:

• A custom build of your system, including your messages, booking, follow-up, and AI assistant setup
• Ongoing management, monitoring, and a monthly review and tune-up
• Your business phone and texting system
• A simple one-page website if you do not have one (you pay for your own domain)

Your AI assistant is required for the system to work and is billed separately, as explained below.

3. Pricing and billing

• Recurring billing: your $297 monthly service fee is charged automatically on the same date each month until you cancel.
• AI assistant: the $127 monthly charge begins once your account is created and is billed to the card on file in your account.
• Usage: calls, texts, emails, and AI usage are billed at cost to the card on file in your account, as used.
• Taxes: prices do not include any applicable taxes, which are your responsibility.

4. Onboarding requirements

To get your system live, you agree to complete the following during onboarding:

• Add a card on file in your account. It covers your AI assistant and usage charges.
• Complete business verification (KYC). Phone carriers require this before calling and texting can be turned on. Your phone system cannot be activated until it is complete.
• Fill out your Business Intake Form so we can build your system around your business.
• Book and attend your setup call.

Most systems go live in about 7 days from the setup call. Delays in providing information, completing verification, or carrier approval can extend this timeline.

5. Refund policy

After 24 hours, or once your setup call has taken place, whichever comes first:

• The $997 setup fee is non-refundable, because the build of your system has begun.
• Monthly fees are non-refundable, including partial months and the current billing month at the time you cancel.
• AI assistant and usage charges already incurred are non-refundable.

How to request a refund

Email [email protected] with the name and email used at checkout. Approved refunds are returned to your original payment method. Depending on your bank, it may take 5 to 10 business days to appear.

6. Cancellation policy

Boost Growth is month to month. There is no long-term contract, and you can cancel anytime.

• How to cancel: email [email protected]. Written notice by email is all we need.
• When it takes effect: right away. You will not be billed for any future months.
• Current month: fees already paid for the current month are not refunded.
• Outstanding charges: AI assistant and usage charges already incurred remain due.
• Your system: after cancellation, we stop providing services and may turn off your system, including your phone number and AI assistant.
• Your data: if you would like a copy of your contacts or conversation history, please ask before or at the time you cancel.

7. Failed payments

If a payment fails, we will try to reach you to update your payment method. If payment is not brought current, we may pause your system until it is. Restarting a paused system may require reactivation.

8. Payment disputes

If you have a question or concern about a charge, please contact us first at [email protected]. We are happy to help and will usually resolve it quickly. Filing a chargeback for a charge covered by these Terms may result in your system being paused while the dispute is reviewed.

9. Changes to these terms

We may update these Terms from time to time. The version shown at the time of your purchase applies to that purchase. When we make changes, we will update the "Last updated" date at the top of this page.

10. Contact us

Questions before you buy? We are happy to help.