1. Who we are
Boost Branders ("Boost Branders," "we," "us," or "our") is a Houston, Texas based company that sets up and manages automated customer follow-up systems for local service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
It applies to our website, our text messages, our emails, our calls, and any forms or booking pages we use. By using our website or contacting us, you agree to this Privacy Policy.
2. Information we collect
Information you give us
- Your name, business name, phone number, and email address
- Details you share in forms, booking pages, chats, texts, emails, or calls, such as your type of business and what you need help with
- Billing information when you purchase our services. Payments are handled by our payment processor, and we do not store full card numbers.
Information collected automatically
- Basic device and browser details, IP address, and general location
- Pages you visit, links you click, and how you found our website
- Information collected through cookies and similar tools (see section 6)
3. How we use your information
We use your information to:
- Respond to your questions and requests
- Schedule and confirm calls and appointments
- Send you text messages and emails you have agreed to receive
- Provide, set up, and support the services you purchase
- Process payments and keep business records
- Improve our website, services, and communication
- Follow the law and protect our rights
4. Text messaging (SMS)
If you give us your phone number and agree to receive text messages, we may text you about your inquiry, appointments, reminders, follow-ups, account updates, and occasional information about our services.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help.
- Agreeing to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
5. How we share your information
We do not sell your personal information. We only share it in these limited situations:
- Service providers who help us run our business, such as our CRM and messaging platform, scheduling, email, website hosting, and payment processing. They may only use your information to provide services to us.
- Legal reasons, when required by law or to protect the rights, safety, or property of Boost Branders or others.
- Business changes, such as a merger or sale of the business, where information may transfer to the new owner under this same policy.
- With your permission, in any other case where you ask us to or agree to it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
6. Cookies
Our website may use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.
7. Information we handle for our clients
When we build and manage a follow-up system for a client business, we may process information about that business's own customers and leads, such as names, phone numbers, and messages. We handle that information on the client's behalf and only to provide our services to them.
Each client business is responsible for having proper consent to contact its own customers. If you are a customer of one of our clients and have questions about your information, please contact that business directly.
8. How long we keep information
We keep your information only as long as we need it for the purposes in this policy, such as providing services, keeping records, and meeting legal or tax requirements. After that, we delete it or make it anonymous.
9. How we protect information
We use reasonable technical and organizational safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.
10. Your choices
- Texts: reply STOP to any message to opt out.
- Emails: click the unsubscribe link in any marketing email.
- Your information: you can ask us to see, update, or delete the personal information we have about you by emailing [email protected]. We may need to verify your identity and may keep some information when the law requires it.
11. Children's privacy
Our website and services are made for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
12. Links to other websites
Our website may link to other websites, such as booking or payment pages run by third parties. We are not responsible for the privacy practices of those websites, so please review their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continuing to use our website or services after an update means you accept the updated policy.
14. Contact us
Questions about this Privacy Policy or your information? Reach out anytime.